Intake
Centralise the requests received across multiple channels.
Use case — Customer service
Customer service: triage without dehumanising.
Inbound request, qualification, reply, escalation: a high-volume flow where AI can speed up triage without removing humans from the exchanges that really matter.
Typically for a customer-service team of 20 to 300 people.
Request a diagnosticon request
EXAMPLE · fictional data
request · example
IntakeQualificationReplyEscalation
01 — The workflow
The workflow, as it actually happens.
Qualification
Understand the subject, the priority and the right contact.
Reply
Answer the simple cases fast, prepare the complex ones.
Escalation
Route to the right level, with the necessary context.
01
Where AI genuinely helps
On triage, qualification and preparing replies to simple cases: giving agents time back for the high-value exchanges. A human approves before anything is sent.
EXAMPLE · fictional data
assistance · example
TriageDraftApproval
02
Where humans remain essential
A sensitive complaint, an unhappy customer, an ambiguous case: AI prepares, a human replies. The diagnostic sets that division in black and white, with clear escalation conditions.
EXAMPLE · fictional data
scope · example
Assisted01Supervised02Human03
03
How the diagnostic scores it
Our proprietary scoring methodology assesses impact, feasibility, risk and cost for each step, and produces a verdict per use case rather than a blanket promise.
EXAMPLE · fictional data
scoring · example
Impact86
Feasibility72
Risk41
Confidential · EN / FR · on request
Start with the verdict.
Show us the work slowing your teams down. We will tell you plainly whether it deserves an AI solution.